Complaints Book

Under Peru's Consumer Protection and Defense Code (Law No. 29571), you can file a claim or a complaint here.

The form number, date and time are assigned when your claim or complaint is registered.

Online submission of this form is not enabled yet. You can fill it in and review it, but your information will not leave your browser.

1. Consumer identification

Full name (required)

ID document type (required)

ID document number (required)

Address (required)

Phone (required)

Email (required)

I am under 18

2. Product or service purchased

Type of purchase (required)

Product

Service

Amount claimed (PEN) (optional)

For example: 1500.00

Description of the product or service (required)

3. Details of the claim and consumer request

Type of filing (required)

Claim (reclamo)

Complaint (queja)

Details (required)

Request (required)

State the remedy you are asking for.

4. Response

I want to receive the response by (required)

Letter to my address

I declare that the information provided is true and that I agree with the content of my claim or complaint.

Your data will be processed to handle your claim or complaint, as described in the privacy policy.